Privacy of personal information is an important principle to Ontim Investments Ltd., Lakeshore Developments (Bronte) Limited, Burlington Maple Developments Limited and Queen-Michael Developments Limited (the "organization"). We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the premises, goods and services we manage. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, family status), their health (e.g., disabilities) or their activities and views (e.g., religion, politics, opinions expressed by an individual, opinions about an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.
Who We Are
Our organization consists of four companies. Ontim Investments Ltd. provides property management services to landlords of residential and commercial units. Lakeshore Developments (Bronte) Limited, Burlington Maple Developments Limited and Queen-Michael Developments Limited own residential and / or commercial properties. For the purposes of privacy only, the four companies form one organization. We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. These include information technologists, lawyers, accountants, website developers and hosts, tax consultants, accounting software support services, repair and maintenance people and a security firm. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.
We Collect Personal Information: Primary Purposes
Like all property managers and landlords, we collect, use and disclose personal information in order to serve our tenants and to manage our property. For our tenants, the primary purpose for collecting personal information is to ensure their safety, security and reasonable enjoyment and that of the other tenants, to ensure they have access to the premises, equipment and services that we have agreed to provide, to preserve our and their property, to communicate with our tenants (e.g., by newsletter, notices tenants) and to collect rents and other fees. Examples of the type of information we collect for these purposes include the following:
As a service and convenience for tenants, we may maintain public directories of tenants (e.g., by the front door). If a tenant does not wish to be listed in any directories or wishes to be described in a particular way, they should let us know.
It would be rare for us to collect any personal information without the tenant’s express consent, but this might occur in a case of urgency (e.g., the tenant is unavailable), where we believe the tenant would consent if asked and it is impractical to obtain consent (e.g., information provided by a relative about an absent tenant), from appropriate public sources (e.g., government, court or tribunal records) or to investigate a breach of the tenancy agreement or a contravention of the law.
At Burlington Maple, we offer an Air Miles promotion. We collect the information necessary from tenants and disclose it to Air Miles in order for our tenants to be able to receive this benefit. Participation by tenants is optional.
We subscribe to a credit check service. This service provides information to landlords about prospective or existing tenants. In return, we provide information to the service in order for the service to maintain a databank on a tenant’s history. We collect your full legal name and date of birth to ensure the accuracy of those records. Having a good tenant history filed with the service will make it easier for you to be accepted as a tenant at other properties in the future. We obtain your consent for using the credit check service in the rental application form and tenancy agreement.
The information described above and the information set out below about prospective tenants can be collected or updated if the tenant is in arrears of rent or fees or wishes to renew a tenancy agreement.
About Prospective Tenants
Prospective tenants are requested to apply for acceptance so that we can assess their suitability as tenants and have necessary basic information should they become tenants. This would include the following types of information:
We will then confirm this information and check references and the past conduct of the prospective tenants. This might include following up with other individuals identified during the course of these inquiries as having relevant information (e.g., a person identified by a reference you provided to us) or making other reasonable inquiries. We may also contact a credit check service for information about your suitability. We might also check appropriate public sources (e.g., government, court or tribunal records). By making a rental application, you agree to us collecting this information about your suitability to be a tenant.
About Members of the General Public
For members of the general public, our primary purpose for collecting personal information is to promote the safety of tenants and the security of their and our property. For example we operate security cameras in the common areas (not private units) of our properties. Also our staff and our security consultants make incident reports of events affecting safety and security. We also monitor the presence, vehicles and the conduct of visitors and non-tenants on our property. We believe that the collection of this information is implied by the private and residential nature of our property.
Secondly, we might gather personal information in the course of marketing our properties to prospective tenants. This information is usually collected directly from the individuals with their consent.
On our website, we only collect the personal information you provide and only use that information for the purpose you gave it to us (e.g., to respond to your email message, to provide information about our services).
Suppliers and Contractors
We often deal with suppliers and contractors who provide goods and services to our properties. We monitor their performance, including their promptness, reliability, quality and value of services. Most of this information is business information and would not be covered by privacy legislation. However, occasionally, this information relates to the conduct of an individual (e.g., skill of a particular employee of a supplier or contractor, inappropriate behaviour or comments by a particular representative). We reserve the right to collect this information, use it in deciding upon future services and to disclose it to others involved in related or similar operations. We may also collect home contact information to reach them in case of emergencies.
About Our Staff
For people who work for us, our primary purpose for collecting personal information is to hire and manage our staff and to administer staff benefits. For example, we collect personal information so that we can contact them in the future (e.g., for new assignments for temporary staff) and for necessary work-related communication (e.g., sending out paycheques, year-end tax receipts, tax filings). Examples of the type of personal information we collect for those purposes include home addresses and telephone numbers, social insurance numbers (if the staff person is our employee) and their education, qualifications and performance. We maintain personnel files. We also use the access card or fob to monitor staff attendance.
It is rare for us to collect such information without prior consent, but it might happen in the case of an emergency (e.g., an outbreak of a contagious disease), to investigate a possible breach of law (e.g., if a theft were to occur), for performance purposes or for normal celebrations of a small organization (e.g., weddings, births). We also provide some personal information about staff to our tenants (e.g., brief write ups in our newsletter about your background or reasons for your absence such as illness or parental leave). Let us know if there is certain information you do not want to be disclosed in this way. Staff are reminded that computers are business property for which others may have access and they should not store personal information that they wish to keep private on them.
We Collect Personal Information: Related and Secondary Purposes
Like most property managers, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:
You can choose not to be part of some of these related or secondary purposes (e.g., by not having a third party pay your rent). We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).
Protecting Personal Information
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Retention and Destruction of Personal Information
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.
We keep our tenant files for about five years after the tenant leaves. We also keep most of our general correspondence for about five years. We keep access card or fob information for about a year. Financial information, staff information and formal contracts are kept for longer periods. Our contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence with people who are not tenants for about two years.
We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed or completely reformatted.
You Can Look at Your Information
With some exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.
If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access. Access is provided at our head office.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
Do You Have a Question?
Please forward to our Information Officer at:
Ontim Investments Ltd.
We will attempt to answer any questions or concerns you might have.
If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer. We will acknowledge receipt of your complaint, ensure that it is investigated promptly and provide you with a formal decision and reasons in writing.
This policy is made under the Personal Information Protection and Electronic Documents Act. It is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
112 Kent Street